Computer Repair In Hopewell, VA.
807 East Broadway
Hopewell, Va. 23860


(804) 715-8185

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By Appointment Only
No Sunday Appointments

Site Last Updated: Friday, October 12th, 2018

​Terms Of Service

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                                                                                    Last Revised on 8-15-2016
TERMS OF SERVICE

Before we are able to start repairs or services you must agree fully to the following terms and conditions:

(( Please Read All Terms, L.S. Computer Systems are not responsible for terms that are overlooked ))

Summary:

 1. L.S. Computer Systems does not guarantee or provide a warranty concerning data loss!
 2. Equipment Failures due to stress-testing, chance or coincidence are not covered!
 3. Hidden problems after service do not negate original service or parts charges!
 4. L.S. Computer Systems is not liable for loss of production, time, work, and/or employment!
 5. Abandoned Equipment – after 30 days it’s ours to do with what we please!
 6. Your Privacy is important – We have complete access!
 7. Privacy - Stolen Computers, Equipment, and Software

Details:
1. L.S. Computer Systems does not guarantee or provide a warranty concerning data loss!
a. L.S. Computer Systems does not warranty or guarantee your data, or loss thereof.
b. L.S. Computer Systems shall not be held liable under any circumstance, monetarily or otherwise, in the event your data is lost, damaged, or deleted. This applies to ALL/ANY service(s) performed. Any important information or data should be backed up to a separate medium by the client before services are performed.
c. Regular backups shall be the client’s sole responsibility and is solely the customer’s liability.

2. Equipment Failures due to stress-testing, chance or coincidence are not covered!
a. On rare occasions equipment does fail while in the possession of L.S. Computer Systems. Stress testing will be used to push your equipment to its operational limits in order to find and rectify issues with hardware (Memory, CPU, Motherboard, Hard Drive, etc.) even if hardware problems have not been reported.
b. L.S. Computer Systems shall not be liable in any way (refund, replacement, repair, monies, etc.) in the event that your equipment fails. The burden of additional or incidental repair costs and/or parts shall be the client’s sole responsibility.

3. Hidden problems after service do not negate original service or parts charges!
Some services such as DC Jack Replacements, LCD Screen Replacements, and Motherboard repairs can resolve one problem only to find another problem. These types of “original” problems usually mean we cannot test the machine before service and identify additional issues.
a. As such, L.S. Computer Systems shall not be held liable for the replacement of additional parts or be forced or held liable to provide services or monies to correct additional issues.
b. By contracting L.S. Computer Systems to repair or service your equipment you agree and understand that any repairs or services are an attempt to correct an issue and not a guarantee.
c. The originally quoted service and/or parts costs shall still be valid and chargeable to the customer as well as any additional repair costs beyond the original estimates, quotes, or invoices.

4. L.S. Computer Systems is not liable for loss of production, time, work, and/or employment!
a. L.S. Computer Systems strives to provide you with outstanding customer support and repairs within a timely manner; however, there shall be no guaranteed time of service or delivery of repaired equipment.
b. L.S. Computer Systems shall not be held liable for loss of production, time, work and/or employment related issues of any kind. This includes for example: loss of business, loss of production, and/or loss of monies due to your equipment being serviced by L.S. Computer Systems.
c. It shall be considered the client’s responsibility to have backup equipment, services, etc. in place prior to having service performed at L.S. Computer Systems.

5. Abandoned Equipment – after 30 days it’s ours to do with what we please!
a. Equipment that is diagnosed as non-repairable, deemed not cost effective for repair, working or repaired equipment or otherwise that has not been picked up after 30 days from the service completion date, and prior arrangements or contact has not been made, shall be considered abandoned.
b. It is the client’s responsibility to verify that we have the correct contact information on file which appears printed on this sheet and Drop Off Form. L.S. Computer Systems will try to contact you multiple times throughout the 30 day period. Ultimately, it is the client’s responsibility and duty to retrieve their equipment as soon as possible.
c.  No equipment shall leave L.S. Computer Systems possession until all balance(s) are paid in full. This includes all dropped off items, pre-paid hardware, or equipment purchased by the client for service or repair. Any equipment with a balance(s) due, shall be considered abandoned, unless a payment plan has been arranged, at wich time the equipment and all items will be released to the client at the time that the payment plan is satisfied.
d. All abandoned Computers or Equipment shall become the property of L.S. Computer Systems and may be recycled, scavenged, and/or resold for profit at the sole discretion of L.S. Computer Systems in accordance with CODE OF VIRGINIA § 46.2-644.02. Lien Of Mechanic For Repairs (Lein Of Personal Property).

6. Your Privacy is important – We have complete access!
a. L.S. Computer Systems respects your privacy and is proud to offer discreet services. We will never sell or use your contact or other information for anything other than contacting you and organizing your equipment in-house. Your personal data will not be copied or duplicated without your prior authorization either verbally or written. Please be aware that many repair operations require that system and/or program files may need to be copied, replaced, and/or modified. In some cases, such as virus removals, personal files such as music, pictures, or downloads may be deleted if found to be infected.
b. Your consenting to these terms and agreements shall be considered your consent to copy, delete, replace, and/or modify ANY files that L.S. Computer Systems deems necessary in order to rectify and repair your reported issues.
c. L.S. Computer Systems may, in the course of repair, be exposed to your personal files’ names or picture thumbnails. L.S. Computer Systems is obliged to follow the rule of law, therefore, unlawful activity such as Child Pornography or actions that may/have harm(ed) others or animals shall be investigated and reported to the authorities at which point your privacy is no longer valid.

7. Privacy - Stolen Computers, Equipment, and Software
L.S. Computer Systems is an honest business, and as such, will not tolerate stolen computers or equipment. Any outstanding or blatant evidence that equipment is stolen will be reported to the authorities as required by law. Your equipment’s serial numbers may be checked against a stolen equipment database without your consent or knowledge at the discretion of L.S. Computer Systems. L.S. Computer Systems does not support the repair or integration of “cracks”, “Hacks” or “Patches” made for pirating Operating Systems or other Software.